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Support Center
Returns & Refunds Policy
At Malike Digital, we take pride in being Kenya’s most trusted source for authentic Apple products. We want you to be completely satisfied with your purchase. If things don’t go as planned, our return policy is designed to be as straightforward as our technology.
Eligibility Criteria
7-Day Return Window
Delivery or Pickup
To qualify for a full refund or exchange, your request must be made within 7 days and meet the following conditions:
- Your item must be sealed, unused, and in the same condition received.
- All original packaging, manuals, cables, and accessories must be intact and included.
Non-Returnable Items
To guarantee product authenticity and security, we cannot accept returns for:
- Items with a broken Apple seal (unless a verified hardware defect is present).
- Personalized or engraved items.
- Software, gift cards, or clearance “Final Sale” items.
- Devices activated or linked to an Apple ID/iCloud account.
Hardware Defects & Warranty
- First 48 Hours: Immediate replacement offered upon technical verification at our shop (Bihi Towers).
- After 48 Hours: Covered under the official 1-Year Apple International Warranty. We assist with coordination through Apple Authorized Service Providers.
Refund Process & Terms
- Refunds are issued to the original payment method after return inspection.
- A 15% restocking fee may apply for items returned in opened but pristine condition (subject to approval).
- Sale items and promotional clearout stock are non-refundable.
How to Return Your Item
1. Pack Your Product
Ensure all accessories, manuals, and original packaging are safely enclosed.
2. Ship or Deliver
Send or bring your item to: Bihi Towers, 5th Floor, Shop 6, Nairobi.
3. Shipping Costs
Return shipping costs are paid by the customer and are non-refundable. Deductions apply if arranged by us.
Need Assistance with Returns?
Our support team is ready to help resolve any questions regarding your refund or exchange.