Privacy Policy

1. Overview

At Malike Digital, accessible from our online platforms and Nairobi retail center, we prioritize the protection and confidentiality of personal and corporate data. This Privacy Policy outlines the types of information we collect, how it is processed, and the measures we take to keep your information secure.

2. Information We Collect

We gather necessary information to fulfill retail orders, provide technical support, and execute enterprise agreements:

• Personal Details: Name, phone number, email address, physical shipping address, and national identifier (when required for invoice verification).
• Corporate Information: Organization name, tax registration details, procurement contact information, and business delivery coordinates.
• Transaction Records: History of retail hardware purchases, repair orders, trade-in records, and corporate service contracts.
• Technical Browsing Data: IP addresses, browser types, device profiles, and interaction metrics gathered via automated cookies to enhance site functionality.

3. How We Use Your Data

Your information is processed strictly for legitimate operational and customer service objectives:

• Fulfilling retail order checkout and coordinating fast countrywide delivery.
• Processing warranty registrations, device trade-in valuations, and repair assessments.
• Communicating order updates, tracking information, and customer support resolutions.
• Optimizing our online platform performance, layout, and shopping experience.

4. Corporate IT & Enterprise Procurement Data

For enterprise clients across various industries, we handle hardware procurement contracts, bulk deployments, and IT asset maintenance under strict confidentiality protocols:

Corporate account data is isolated from public retail analytics and is utilized exclusively for account management, service level agreements (SLAs), quotation processing, and direct administrative support.

5. Data Protection & Security

We implement robust technical and organizational security measures to protect your data against unauthorized access, loss, or alteration. These include encrypted network channels (SSL/TLS), strict database access controls, and adherence to relevant national data protection laws.

We do not sell, rent, or trade your personal or corporate data to third-party marketing brokers under any circumstances.

6. Your Privacy Rights

You maintain full control over your personal information. You have the right to:

• Request access to the personal or corporate data held by Malike Digital.
• Request corrections or updates to inaccurate profile details.
• Request deletion of your non-transactional personal records.
• Opt out of promotional communications at any time.

7. Contact Us

If you have questions regarding this Privacy Policy, wish to exercise your data rights, or require assistance regarding corporate data agreements, please reach out to our privacy compliance team:

Email: sales@malikedigital.com
Location: Bihi Towers, 5th Floor, Shop 6, Moi Avenue, Nairobi, Kenya